Important Note: This Privacy Policy applies to all users of the hotlive51 platform, including the website and mobile app. By using our services, you agree to the collection and use of information as described in this document. Please read it carefully.
1Information We Collect
Hotlive51 collects your personal information in several different situations throughout your use of our platform. We only collect information that is genuinely necessary to provide you with the best possible service.
A. Information You Provide Directly
- Registration Information: Full name, email address, phone number, date of birth, and the password you create when registering a new account at hotlive51.
- Identity Verification (KYC): Copies of identity documents (MyKad or passport), a selfie for facial verification, and proof of address such as a utility bill or bank statement — collected for legal compliance and account security purposes.
- Financial Information: Bank account number, account holder name, and digital wallet details you register for the purposes of depositing and withdrawing funds.
- Contact Us: Records of customer support conversations, complaints, feedback, and any correspondence you send to the hotlive51 team.
B. Information Collected Automatically
- Platform Usage Data: The games you play, session duration, login dates and times, wins and losses, and your wagering patterns.
- Technical Data: IP address, device type, operating system, browser version, screen resolution, and your device's language settings.
- Location Data: Geographic location derived from your IP address for regional compliance and fraud prevention purposes — not your precise GPS location.
- Cookies & Session Data: Information collected through cookies, web beacons, and similar tracking technologies to enhance your user experience.
| Data Category |
Data Examples |
Primary Purpose |
| Identity |
Name, MyKad, date of birth |
KYC, account verification |
| Contact |
Email, phone number |
Communications, security |
| Finance |
Bank account, digital wallet |
Deposits, withdrawals |
| Technical |
IP, device, browser |
Security, analytics |
| Usage |
Game logs, sessions |
Services, Compliance |
2How We Use Your Data
Every piece of information we collect has a clear and lawful purpose. hotlive51 does not use your data for any purpose not stated in this policy. Below is a full description of how your data is used:
- Service Provision: Processing registrations, verifying identities, enabling deposits and withdrawals, and providing access to all games and features available on the hotlive51 platform.
- Account Security: Detecting and preventing suspicious logins, fraud attempts, and unauthorised activity that could compromise your account or funds.
- Service Communications: Sending transaction notifications, account updates, security alerts, and other important information related to your account.
- Legal Compliance: Fulfilling legal obligations under Malaysia's PDPA 2010, anti-money laundering (AML) requirements, and any directives issued by the relevant authorities.
- Platform Improvements: Analysing usage patterns in aggregate (not individually) to improve platform design, technical performance, and the overall quality of the user experience.
- Marketing (With Consent): Sending promotional information, exclusive offers, and the latest hotlive51 news only to users who have given explicit consent to receive marketing communications.
- Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support in line with hotlive51's responsible gaming commitment.
Our Principles: Your data is used only for purposes you have consented to, or purposes that are lawfully permitted. We do not make automated decisions that significantly affect you without human review.
3Information Sharing with Third Parties
Hotlive51 takes our responsibility to protect your privacy seriously. We do not sell or transfer your personal data for commercial gain. However, there are certain situations where sharing information is necessary for operations:
- Trusted Service Providers: Companies that help us operate the platform, including payment processors (DuitNow, FPX, GrabPay, Touch 'n Go eWallet, Boost), licensed game providers, and cloud infrastructure providers. All these partners are bound by strict confidentiality agreements.
- Competent Authorities: When required by Malaysian law, court order, or a legitimate request from law enforcement agencies — hotlive51 will disclose only the minimum information necessary.
- Fraud Prevention: In certain cases, information may be shared with relevant industry bodies or platforms for the purpose of preventing fraud and money laundering that spans multiple platforms.
- Business Transfers: Should hotlive51 be involved in any merger, acquisition, or asset sale, user data may be transferred to the new entity — and you will be notified in advance.
Our Commitment: All third parties with whom we share data are required to handle your information with a level of protection at least equivalent to the standards we uphold ourselves. No exceptions.
4Data Security
Protecting your personal data is more than a legal obligation for hotlive51 — it is a core commitment we uphold wholeheartedly. We continuously invest in the latest security infrastructure to ensure your data is always protected.
- 256-bit SSL/TLS Encryption: All communications between your browser or app and hotlive51's servers are encrypted using industry-standard encryption protocols. This means that even if someone were to intercept your data traffic, they would be unable to read its contents.
- Two-Factor Authentication (2FA): hotlive51 fully supports two-factor authentication for all user accounts. We strongly encourage all members to enable this feature from their account settings.
- 24/7 Monitoring: Our security team monitors the platform continuously around the clock to detect any unusual activity or intrusion attempts before they can affect user data.
- Regular Security Testing: We conduct regular penetration testing and security audits by independent experts to identify and address any potential vulnerabilities.
- Internal Access Controls: Access to user data within hotlive51 is governed by a strict need-to-know principle. Only staff who require access to fulfil their specific duties will be granted permission.
Shared Responsibility: Your account security is a shared responsibility. Ensure your password is strong and unique, never share your login credentials with anyone, and contact our support team immediately if you suspect any suspicious activity in your account.
5Cookies & Tracking Technologies
Hotlive51 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
- Essential Cookies: These are cookies that are strictly necessary for the platform to function properly. Without them, core features such as login, session management, and security cannot operate. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform — which pages are visited most frequently, error messages received, and so on. All data is collected anonymously and used solely to improve the platform.
- Functional Cookies: Enabling the platform to remember your preferences such as language, display settings, and other choices to deliver a more personalised experience.
- Analytics Cookies: Helping us understand overall platform traffic through analytics tools such as Google Analytics. This data is used in aggregate form and does not identify individuals.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the hotlive51 platform.
6Data Retention & Deletion
Hotlive51 does not retain your personal data longer than necessary. Retention periods are determined based on the purpose of data collection and applicable legal requirements.
- Active Account Data: For as long as your account remains active, we retain all relevant information to enable us to provide you with continuous and secure service.
- Data After Account Closure: After you close your account, we retain the necessary information for a minimum of 7 years for AML compliance, tax requirements, and other legal obligations under Malaysian law.
- Transaction Records: All financial transaction records are retained for a minimum of 6 years in accordance with applicable banking and financial regulations in Malaysia.
- Security Logs: Security and fraud prevention logs are retained for 2 years to assist in investigations should any issues arise at a later date.
- Marketing Data: Information you provide for marketing purposes is retained until you withdraw your consent. After that, the data will be deleted within 30 days.
Once the retention period expires, your data will be securely deleted or fully anonymised so that it can no longer be associated with you.
7Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights regarding your personal data held by hotlive51. We fully respect and facilitate the exercise of these rights.
Right to Access
Obtain a copy of the personal data we hold about you
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of data that is no longer needed
Right to Object
Object to data processing for marketing purposes
Right to Portability
Receive your data in a machine-readable format
Right to Restriction
Restrict processing under certain circumstances
To exercise any of the above rights, please contact our data protection team via our support email. We will process your request within 30 business days of receipt. For complex cases, this period may be extended to 60 days, with prior notification to you.
Note: Some requests may not be fully fulfilled if processing of that data is required by law or necessary for the defence of legal claims. We will provide a detailed explanation in each such case.
8Protection of Children's Data
The hotlive51 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
If we determine that we have received information from an individual under the age of 18 without proper verification, we will immediately take the following steps:
- Closing the relevant account without delay.
- Permanently deleting all related personal information from our systems.
- Returning any deposits made, subject to the required identity verification procedures.
- Reporting the incident to the relevant authorities if required by law.
If you become aware that a minor has registered on our platform, please contact our support team immediately so that appropriate action can be taken.
9Changes to This Privacy Policy
Hotlive51 reserves the right to update this Privacy Policy from time to time in response to changes in legislation, updates to our business practices, or to improve the clarity of existing terms.
- The latest update date will always be clearly displayed at the top of this document.
- For material changes, we will send you a notification via your registered email or an in-platform notification at least 14 days before the changes take effect.
- Continued use of the hotlive51 platform after any changes take effect means you accept the latest version of this Privacy Policy.
- If you do not agree with any changes, you have the right to stop using the platform and close your account before the changes take effect.
We encourage you to review this page periodically to stay informed about how we handle your personal information.
10Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, we are ready to assist you through the following channels:
- Data Protection Email: [email protected]
- Response Time: Within 2 business days for general enquiries; 30 days for formal data rights requests
- Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform for immediate enquiries
- Frequently Asked Questions: Visit page FAQ us for answers to the most frequently asked questions about privacy
Our Commitment: We are committed to handling every privacy enquiry with seriousness and transparency. Your trust is the foundation of our relationship — and we do not take this responsibility lightly.